Most organizations invest in an observability solution and assume the results will follow. Six months later the tool is deployed, but alert noise is worse than before, nobody outside the platform team logs in, and the number of incidents hasn't changed. The missing piece is never the technology: it's the operating model around it. I lead the team that has helped several hundred large enterprises across EMEA make their observability actually work, and I'll share what the successful implementations did differently: how they structured the team, how they standardized, and how they proved the value to the business. You'll leave with a checklist of what to get right first.
Kuba Rachwalski is Head of EMEA Observability and AIOps Delivery at Cisco. Previously Director of EMEA Professional Services at AppDynamics, with seven years helping companies put observability to work at scale. Based in Kraków.
