This presentation provides a high level overview of Incident Management, the practice of responding to an incident in a structured way. It talks about the general incident lifecycle, the Incident Command System framework, and some general how-to tips on applying it.
The talk is aimed at those who are typically on call, or are responsible for resolving a incident when things go wrong. By the end of the presentation, the audience should have a practical understanding of how to manage a incident.
Joshua (he/him, they/them) is a Senior Site Reliability Engineer at Google, supporting GCP's Key and Secret Management products. They have extensive experience with internal tooling and cluster-scoped infrastructure, both as a software engineer and an SRE. Joshua contributes to Google-wide resiliency as an Incident Management trainer and volunteer in Google's major incident response team. They graduated from the University of Oxford with a Masters in Computer Science.
