SRE teams often face challenges with a high volume of routine tasks and requests, making it difficult to focus on critical, high-priority issues. At Electrolux, we faced the same challenge, which led us to develop InfraAssistat —an multi-agent AI-powered solution designed to automate key operational tasks such as infrastructure management, user onboarding, and responding to internal requests. This shift reduced our manual workload and significantly improved operational efficiency. InfraAssistant is built on specialized agents that coordinate to autonomously manage complex tasks, reducing the need for continuous manual involvement. This session will cover the design and orchestration of these agents, showcasing how InfraAssistant helps SRE teams by automating day-to-day operations, minimizing repetitive tasks, and enhancing the management of complex infrastructure.

Alina Astapovich is a Site Reliability Engineer with a strong background in IoT development. Holding a master's degree in 'Neurotechnologies and Software Engineering,' she excels in designing and architecting backend platforms and microservices. Her experience goes beyond, she has a strong background in building scalable and robust solutions. With a Solutions Architect certification, Alina leverages her expertise in cloud technologies to optimize system performance and reliability. She is dedicated to continuous professional growth, always exploring the latest innovations and trends in technology. As a skilled public speaker, Alina regularly shares her insights at industry events and conferences, contributing to the broader tech community.

Markus Makela is a skilled professional with a background in software development and site reliability engineering (SRE), currently working at Electrolux Group in Stockholm. Holds a Civilingenjörsexamen in Engineering Physics from KTH Royal Institute of Technology (2015–2021). Experienced in machine learning and MLOps, complemented by an AWS Certified Machine Learning Engineer – Associate credential (valid through 2027). Formerly a Software Developer and Programmer at Prevas AB, delivering innovative solutions in the Stockholm region.