SREDAY

DevOps is one of those terms whose meaning varies greatly depending on the background, job role, and lived experience of those being asked, but most people would agree that it is something that applies to the development and operation of software.

But at some point, DevOps outgrew this simple coming together, and so we combined other functions to get terms like ‘DevSecOps’, ‘DataOps’, ‘MLOps’ and so on. All these terms are, however, too simplistic to capture the actual essence of DevOps and the ways of working that have developed around it.

However, there is no reason that these principles should only be applied to the development and operation of digital products and services. They can actually be applied across organisations as a whole to create ‘The DevOps Organisation’.

This talk explores how DevOps principles can be taken and applied outside of the context of software development to provide better outcomes, both internally, and externally, for an organisation.

Mark has over 15 years experience in software engineering, working across the SDLC starting out as a software engineer and later transitioning into DevOps and Cloud focused roles. He has been leading Communities of Practice for around 5 years and has worked with numerous technology stacks and across a wide range of industries, including Healthcare, FinTech, and Logistics. He has worked as an AWS consultant to some of the biggest Financial and Insurance firms in the U.K. and is now the DevOps Practice Lead at RiverSafe. In this role he is responsible for leading and building a highly skilled team of DevOps experts, delivering expert services and exceptional outcomes for customers. Mark is especially passionate about serverless technology and sustainability.

The AI revolution is here, and it's transforming the way we think about incident management and reliability engineering. Imagine a world where AI identifies and prevents incidents before they occur—or where the rare incidents it cannot prevent become catastrophic. What happens when AI takes over routine incident management, leaving humans to tackle only the most complex, high-stakes situations?

In this talk, we’ll explore the profound implications of integrating AI into incident management workflows, discussing how it could reshape the roles of SREs and engineers. Could AI make incident response teams obsolete? Or will it demand a new level of expertise from humans in the loop? Drawing on insights from the intersection of IT incident response and AI, I’ll propose thought-provoking scenarios for the future of our industry—and invite your perspectives on how we can adapt, thrive, and remain relevant in this era of unprecedented technological change.

Hamed Silatani is the Co-Founder & CEO of Uptime Labs, leveraging over a decade of expertise in performance and reliability engineering. His career highlights include transforming IG’s engineering culture and leading global teams to deliver high-performing financial trading platforms.