What if the best feature request isn't a ticket but something your customer has already built?
AI agents are making that possible. Customers can now create specialized workflows on a platform using their own context, tools, and operational knowledge. At Harness, we are seeing this firsthand with Worker Agents.
In this talk and demo, we’ll show how customers are extending the platform, what those agents reveal through usage and telemetry, and how that gives product teams a new way to discover what customers need next.
The strongest signal is not just what customers ask for. It's what they actually build and continue to use. The feature request of the future may be something the customer has already built.
Matt Schillerstrom is a product and technology leader specializing in DevOps, with a focus on Site Reliability Engineering and Chaos Engineering. He currently leads product management and product marketing at Harness, where he works on solutions that help teams deliver software more reliably and efficiently. With a background spanning engineering, product, and resiliency strategy at companies like Target and Gremlin, Matt brings a deep technical perspective to building and scaling modern software systems. He’s also an active community leader and mentor, organizing Chaos Engineering events and supporting others in the tech industry.
