How principles from FEMA’s Incident Command System can be applied directly to modern SRE teams to create sustainable on-call and incident response. Clear command roles, defined communication channels, and explicit transfer of authority reduce chaos during incidents and protect engineers from unnecessary psychological strain.
James Duffy is a cloud and platform engineering leader currently serving as Director of Platform Engineering & Cloud Infrastructure at Lantern. He has led cloud and DevOps teams across high-growth companies, building scalable, secure infrastructure with expertise in Azure and Kubernetes.
