While observability is the first step towards building observable systems, monitoring is what enables us to action on the telemetry collected in a more automated way. Previous approaches to monitoring have relied primarily on infrastructure and service metrics, but modern approaches have embraced the idea of monitoring based on metrics that reflect the user experiences that consider business impact more accurately. In this, we're enabled to drive clarity over reliability targets, effectively prioritize reliability improvements, and hold ourselves accountability to customers. This talk will elaborate on those differences and review traditional and new approaches to monitoring, including the role of Service Level Objectives (SLOs). Additionally, we’ll cover the following:
Lesley Cordero is currently a Staff Software Engineer, Tech Lead at The New York Times. She has spent the majority of her career on edtech teams as an engineer, including Google for Education and other edtech startups. In her current role, she is focused on resilience engineering, observability, shared platforms, and building excellent teams by setting reliability vision & strategy across The Times, improving our observability footprint, and cultivating culture that builds with the most vulnerable employees in mind first. She shows care for others by holding them accountable to the best versions of themselves – and by buying them the occasional bubble tea.
