Every incident has the same bones: detection, declaration, assembly, diagnosis, resolution, postmortem. And every team bleeds in the same places.
This isn't a "presentation". It's a structured conversation. We'll walk through each stage of a bad incident together, name the friction points that never make it into the postmortem, and hear from the room: your war stories, your workarounds, your hard-won fixes.
No slides full of vendor claims. No theory. Just practitioners in a room being honest about what breaks, and what actually helps.
Come ready to talk.
Jim Hirschauer is a growth-focused technology executive and category builder currently with Xurrent (formerly 4me). Based in Austin, Texas, he is focused on shaping the ITxM category through strategic messaging, market development, and industry engagement. With a background rooted in technology and business development, Jim combines sales leadership with a strong understanding of IT service management and enterprise solutions.
