Customer impacting incidents happen. No team knows where the bodies are buried better than DevOps and for that reason they are often called on to play a key role. When incident response is fragmented however, teams struggle to respond quickly and effectively. Once the immediate issue is resolved, gaps in visibility, accountability, and responsibility remain, leaving leaders and teams unsure of how to prevent future incidents or improve outcomes. This keynote will explore how these shortcomings emerge during and after an incident, and provide Dev leaders with practical guidance on bridging the gaps between DevOps, ITOps, ITSM, and ITIM. Learn how to break down silos, streamline the incident management process, and create a unified approach that drives efficiency, accountability, and better long-term results.

Phil Christianson is the Chief Product Officer at Xurrent, where he drives the strategic direction and execution of the platform roadmap, focusing on metrics-driven leadership to secure a winning market position. With extensive experience in product management, he previously led large teams and multimillion-dollar R&D initiatives at Wayfair, overseeing pricing systems and competitive intelligence. A University of Iowa graduate with a BBA in Management of Information Systems, Phil brings over two decades of expertise in building high-performing teams and delivering innovative solutions across industries.