In this talk, I’ll share how focusing on business metrics, not just technical ones, can transform Site Reliability Engineering. By tracking business-centric metrics, we identified issues early and resolved them before they significantly impacted users or revenue.

Real-World Cases from Experience

• Case #1: Monitoring Orders Per Minute in an e-commerce platform helped us detect a third-party payment gateway outage early.
• Case #2: Tracking Number of Support Cases per hour revealed a failure in a canary deployment, affecting a subset of app users.
• Case #3: Monitoring Subscription Renewals exposed an issue with password recovery, impacting customer retention. Key Takeaway

SREs shouldn’t focus only on infrastructure and tech metrics. Sometimes, tracking core business metrics and spotting anomalies can uncover critical issues—often more effectively than monitoring millions of technical metrics.

Attendees will leave with practical insights and strategies to incorporate business-driven monitoring into their workflows, aligning technical operations with business success.

Mike Rykmas is a skilled software engineer with years of expertise in database administration, cloud computing, and IT infrastructure. Thanks to his strong background in data management and performance optimization, Mike has successfully led and implemented scalable solutions, managing petabytes of data to meet diverse business needs.