Services are the backbone of our systems. They are the pieces that make up our businesses—whether they are literal microservices or functional components of a traditional application, we can’t do the computer thing without services.

When it comes to a service in your company or organization, who’s responsible for it? The cast of characters involved in the lifecycle of a service is more than just software engineers. It can include program managers, product owners, sustainability teams (SREs/operations engineers), and business stakeholders, just to name a few.

Topics covered in this talk include: – Defining what a service means to you and your organization – Roles in service ownership – What are you observing about your service? – How you want a team to respond to a service outage or incident – Managing your service in production – Tuning your service – Understanding how the service impacts the business

Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he's not learning new technologies or writing about them, he's probably reading comics or watching superhero movies and shows.