Effectively Learning from past incidents is crucial to improving MTTR. Despite implementing blameless postmortems, runbooks, collaborative incident responses, and on-call handoff meetings, organizations struggle to share and leverage collective knowledge effectively.

In this talk, I will explore why these traditional methods fall short and how misaligned incentives (e.g., no one’s promoted for writing runbooks) contribute to locking critical expertise away in the minds of individual experts.

I’ve built an open-source CLI that uses modern LLMs to meet developers where they are and automate the manual processes of knowledge sharing. The presentation will conclude with a live demonstration of our open-source product to show what’s possible. Here’s a 1 minute demo of Savvy in action: https://getsavvy.so/demo