I spent years managing 3rd-line support for some of busiest transactional sites in the world: fixing issues in real-time; writing major incident reports; to managing processes for 50 engineers of varying levels. This talk is about what I learned in the process about what has come to be known as SRE.

Ian Miell has over twenty-five years' experience in software consulting on, writing, running, architecting, and maintaining software and infrastructure for dozens of businesses from large to small. He now focusses on unblocking organisations from making technical changes from the top to the bottom of the tech and management stacks.

He has written the book 'Docker in Practice' (published by Manning), 'Learn Bash the Hard Way', 'Learn Git the Hard Way', and 'Learn Terraform the Hard Way' (published on Leanpub), as well as various training courses for O'Reilly Media and others.

He blogs about his experiences at zwischenzugs.com, and works for Container Solutions as a Partner.