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Having more than 10 years of working experience in the IT industry, I have worked in both pre-sales and post-sales roles. This made me be well-equipped with technical skills which helps enable me to work hand-in-hand with the customers to achieve their business outcomes. With a service mindset, I also learned how to build the relationship with the customers over time simply by putting myself in their shoes and learn what their pain points really are then we could find a remedy or a solution for that together. Moreover, I am a fast learner and love an environment in which allows me to have the ability to learn new things every day. After that, I could convey this information to my customers and peers what I have studied, which sometimes unexpectedly helps them to succeed in something. I am really proud of myself when I am one of the thousand pieces behind someone’s achievement.