At Inter Cars, our SRE team keeps e-Catalog running — a B2B e-commerce platform serving customers across 20+ European markets. Engineers work on-call shifts 24/7/365, picking up alerts and responding to malfunctions whenever they hit, day or night. This talk is a practical, honest look at what on-call actually feels like: what causes the frustration and stress, and what — if anything — actually helps. Drawing on real experience running a critical B2B platform, we'll dig into whether burnout can really be managed at all, or whether we just get better at living with it.
Piotr Wojcikowski is a Support Engineer in Site Reliability Engineering at Inter Cars S.A. With over a decade at the company, he's worked across different departments of the organization, giving him a strong understanding of the business context behind the systems he now supports. Day to day, he uses Grafana, Kibana, and ITSM tools to detect and resolve incidents — bringing both technical monitoring and organizational insight to the on-call rotation.
