Scaling SRE practices from a single team to an entire engineering organization of 20+ teams is rarely just a technical challenge — it is a cultural one. In this talk, I will share a real-world case study of how we rolled out standardized SLOs, unified observability dashboards, and actionable alerting across dozens of autonomous delivery teams without creating a central bottleneck. I will cover what worked, what didn't, and the hard-earned lessons from fighting alert fatigue, defining meaningful SLOs, and getting teams to truly own the reliability of their services. Attendees will leave with a practical playbook for driving a reliability-first culture at scale — and a list of pitfalls to avoid along the way.
Ilia Matytcin is a Senior Site Reliability Engineer with over 6 years of experience designing and operating resilient Azure- and AWS-native systems. He specializes in Kubernetes hardening, Infrastructure-as-Code (Terraform, Pulumi), and observability (Datadog, Prometheus, OpenTelemetry), and has led SRE and observability adoption across multiple delivery teams — improving availability to 99.95% and cutting MTTR by up to 40%. Ilia is a Microsoft Certified Azure DevOps Engineer Expert (AZ-400) and HashiCorp Certified Terraform Associate, with a strong background in SLO design, incident response, and on-call operations. Outside of work, he enjoys travelling and exploring how AI can enhance engineering workflows.
