How AI agents fail differently than traditional software—silently, non-deterministically, and in ways that drift as models update—and practical patterns for incident classification, observability, and postmortems built for probabilistic systems.
Edward Borukhov is the Fractional Head of Reliability & Operations at Beyond Uptime, where he helps organizations build incident response and operational maturity for both traditional and AI-driven systems. He spent 15 years in enterprise SRE and technical operations at Walmart Labs, Symantec, Harmonic, and Apple, and now works as a fractional reliability lead for companies navigating the shift from reactive incident response to proactive, AI-enabled operations.
