We know how to build an agent platform. The build side is staffed, the patterns are published, and the demos work. What almost nobody has solved is the run: who owns the agent on a Tuesday when its behaviour drifts, the git diff is empty, and the platform dashboard is still green? Deployed to production is not the same as approved to operate live. Between the two sit four acceptance tracks — security, data, compliance, operations — each needing a named owner, and decision latency has quietly replaced engineering as the bottleneck. This talk is an enabling session, not a gap lament. Solving for a single business unit is fine for the POC phase; scale needs an operational platform with a whole-organisation SLA — agent registry, gateway, identity, named Day-2 ownership, and a lifecycle plan for multi-agent systems that keep evolving after go-live (models improve, harnesses get tweaked, tools and data get bolted on).
Jaroslav Pantsjoha is a Google Developer Expert and Technical Director at a global consultancy, presently leading agentic AI solution delivery as Principal Solution Architect for enterprise clients in EMEA. An avid technologist with 20+ years taking infrastructure, platforms, and now AI agents from demo to production.
