SREday

Site Reliability, DevOps and Cloud

March 12, 2026 London, UK

1
Day
30+
Speakers
3
Tracks
150+
Attendees

From ransomware hostage to leader in digital government: the rebirth of Santo Domingo

Juan Pablo Vidal Araya
Ilustre Municipalidad de Santo Domingo
Abstract

A Chilean municipality was brought to a standstill by a ransomware attack and emerged as a benchmark in digital government. This talk reveals how Santo Domingo turned a cyber crisis into a national model for cybersecurity and digital transformation.

Bio

I am Juan Pablo Vidal, a professional passionate about technology, innovation, and management. For more than seven years, I have supported public and private organizations in turning ideas into real, measurable services, always with a clear focus on digital transformation, cybersecurity, regulatory compliance, and personal data protection.

I am motivated by identifying opportunities for improvement, optimizing processes, and designing value propositions that simplify people’s lives. I enjoy both strategy, aligning objectives, resources, and reference frameworks, and execution, because I believe a project only truly matters when it moves from paper into practice and delivers concrete results.

In every challenge, I bring together technological curiosity, rigor in compliance, and a user-centered perspective. In this way, from the first spark of an idea to the day the solution is fully operational, I strive to ensure that innovation is secure, efficient, and above all, useful to those who need it.

Video

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