Modern SRE practices have evolved from manual operations to highly automated platforms, with Infrastructure as Code, CI/CD, observability, and automated incident response becoming standard components of reliable systems. The next evolution is the introduction of AI agents into operational workflows. This talk explores the transition from deterministic automation to Agentic Operations, where AI-powered agents can analyze telemetry, correlate events, assist with incident investigation, recommend remediation actions, and potentially execute operational tasks under well-defined guardrails. We will discuss the opportunities and challenges of bringing agentic AI into SRE environments, including observability, incident management, human-in-the-loop workflows, security, permissions, reliability, and the risks of autonomous actions. The session will focus on practical architecture patterns and real-world operational scenarios, showing how SRE teams can gradually introduce AI agents without losing control, auditability, or reliability. The goal is not to replace SREs with AI, but to explore how AI can become a new operational layer that helps engineers move from reacting to incidents toward more proactive and intelligent reliability engineering.
Alexandre Monteiro is an IT professional with more than 19 years of experience in technology, with a strong background in DevOps, SRE, Platform Engineering, Cloud Infrastructure, and automation. Throughout his career, he has worked with enterprise environments and critical systems, focusing on cloud platforms, Kubernetes, Infrastructure as Code, CI/CD, observability, automation, and reliability engineering. His experience includes working with Microsoft Azure, AWS, GCP, Kubernetes, Terraform, Azure DevOps, GitHub Actions, Prometheus, Grafana, and other cloud-native technologies. More recently, Alexandre has been exploring the intersection between cloud operations, SRE, automation, and Generative AI, including AI agents and their potential applications in modern operational environments. He is passionate about automation, reliability, cloud-native platforms, and the evolution of how engineering teams build and operate systems at scale.
