Modern IT organizations don’t deliver value through isolated teams—they deliver it through connected flows. This session introduces seven end-to-end value streams that form the backbone of a high-performing digital operating model. From strategy and portfolio, from idea to deployment, from detection to correction, and vulnerability to fix, and more. Learn how connecting these flows reduces handoffs, eliminates bottlenecks, and accelerates business outcomes. Learn a practical framework for making your IT organization truly flow.
Rob Akershoek is a Senior IT Management and DevOps Architect at DXC Technology and Chair of the IT4IT Forum within The Open Group. Recognized as one of the Top 25 Thought Leaders of 2024 by HDI, Rob is a leading voice in modern IT operating models and digital transformation. He helps organizations evolve into lean, agile, and compliant digital service providers capable of thriving in complex hybrid cloud and multi-vendor environments. His expertise spans the design and implementation of end-to-end IT operating models, IT process design and governance, streamlining IT value streams, and implementing modern DevOps toolchains. Rob specializes in aligning disciplines such as Enterprise Architecture (TOGAF), Lean Portfolio Management, (Scaled) Agile and DevOps, Cloud Operations, ITSM, FinOps, and Risk & Compliance. He is also known for architecting integrated DevSecOps toolchains that connect CI/CD, ITSM, observability, and security into cohesive, automated ecosystems. A frequent international speaker and published author, Rob is the lead author of the IT4IT Management Guide and co-author of the IT4IT Standard, contributing significantly to the advancement of IT management practices worldwide. Rob is a regular invited speaker at international conferences, webinars, and community events, where he shares his ideas on modern IT management and digital transformation. He has spoken at events organized by itSMF, DevOps communities, SMFS, SITS, ServiceSpace, and The Open Group.
