Many believe that robust engineering processes automatically lead to a reliable product. Yet, our experience proved this assumption can be both misguided and costly. Join Twingate's Director of Engineering, Birol Ertekin, as he reveals the surprising lessons learned from managing two major outages and turning reliability into a competitive company advantage within just six months. In this talk we'll go over the technical, organizational and cultural changes we've implemented to make a lasting impact on our reliability and build genuine, impactful relationships with our customers in the wake of disruptions.

Birol Ertekin is a Director of Engineering at Twingate, a new API-first security platform that helps companies manage how identities and devices access networks, applications, and data. Previously he has 20+ years of experience in the industry working for companies like Meta, Vudu - Movies & TV, ign.com. Highly enthusiastic about uptime and sees everything in life as a learning experience including outages. Won't be happy if root-cause(s) can not be identified in no-blame postmortems.