As Steve Jobs reminded us, technology can be a bicycle for the mind. It can be a force multiplier, helping us achieve what we could otherwise not. However, it is too easy for technology to constrain rather than enable us. Transformations too often fall short, and new technology rarely creates the expected bottom-line benefits. What can Victorian London teach us about avoiding this trap?

Simon Copsey is a change consultant, and is on a mission to help organisations understand and unwind complex, cross-functional obstacles that get in the way of their staff, and reduce the ability to serve their customers. Simon’s career has taken him from being a developer in the trenches to helping various organisations take pragmatic steps from a place of chaos and paralysis, to one where it becomes a little easier to see the wood for the trees.